CHAPTER 12

Research Resources
Check out the following contemporary readings in communication at your library. (Hint: These are good sources to start with if you are asked to write a research paper!)

Dougherty, D. S. (2001). "Sexual Harassment as [Dys]functional Process: A Feminist Standpoint Analysis." Journal of Applied Communication Research, 29: 372-402.

Edley, P. P. (2000). "Discursive Essentializing in a Woman-Owned Business: Gendered Stereotypes and Strategic Subordination." Management Communication Quarterly, 14: 271-306.

Farley-Lucas, B. S. (2000). "Communicating the (In)visibility of Motherhood: Family Talk and the Ties to Motherhood With/in the Workplace." Electronic Journal of Communication, 10.

Ford, W. S. Z., and O. J. Snyder. (2000). "Customer Service in Dental Offices: Analyses of Service Orientations and Waiting Time in Telephone Interactions with a Potential New Customer." Health Communication, 12: 149-172.

Hovick, S. R. A., R. A. Meyers, and C. E. Timmerman. (2003). "E-Mail Communication in Workplace Romantic Relationships." Communication Studies, 54: 468-482.

Jorgenson, J. (2000). "Interpreting the Intersections of Work and Family: Frame Conflicts in Women's Work." Electronic Journal of Communication, 10.

Parker, P. S. (2001). "African American Women Executives' Leadership Communication with Dominant-Culture Organization: (Re)Conceptualizing Notions of Collaboration and Instrumentality." Management Communication Quarterly, 15: 42-82.

Links to Resources on the Web
* Visit RHI Management Resources' web site. Read through the management resources that are included in the "Executive Outlook" and select one topic that is of particular interest to you. Summarize the article and share with the class how you might use this information in your professional life.

* Go to Monster or another web site where job postings are listed. Then conduct a search for jobs that include the key words "interpersonal communication skills" (you might want to limit your search to "same day"). How many hits did you find? Were you surprised by the diversity of jobs that included this qualification as part of their job description? What do the results of your search tell you about how employers value interpersonal communication skills?

* Visit http://www.workingwoman.com/list.shtml and check out the top 100 best companies for working women who have children. What value do you think these companies place on task and social dimensions of work? What value do you think outstanding companies place on interpersonal communication in the workplace?