BOOKSTORE ORDERING POLICIES 
Please note that these policies reflect our memo dated July 1, 2004.

Discounts 
All bookstores and distributors are entitled to a 20% discount.

New Accounts
Please contact us regarding obtaining a credit application via fax.

Past Due Accounts
A late fee of 1.5% per month will be added to past due accounts. Title to any books ordered shall remain with Roxbury until they are fully paid for. The laws of the State of California shall govern this sale.

Prices
All prices are subject to change without notice. 

Damaged Book Policy
Requests for damaged books to be sent back to bookstores must be in writing and received within two weeks of receipt. An inventory management fee will be charged to bookstores whose annualized return rates reach or exceed 20%.

Damaged Books Received
Notice of damaged books must be received by Roxbury within three weeks of delivery in order for us to make a claim with the freight carrier. After three weeks, Roxbury will not be responsible for books received in damaged condition, because the carrier will deny our claim due to the time lag. If books arrive damaged, it is imperative for bookstores to keep the original carton(s) so that the carrier can inspect them. In this case, please call us immediately, and we will rush you replacement books while we file a claim with the carrier. Sorry, but if bookstores decide to keep the books in order to try and sell them, we cannot give credit at a later date because the carrier will not accept late claims. (Note: for consignee orders it is the bookstore's responsibility to initiate any damage claims with the carrier.)

On damaged returns, if you believe that returned books were damaged during shipment from you back to us, you may file a claim with UPS. We will hold the original carton the books arrived in for three months from the date we received them. When you make your claim, UPS will pick up the damaged books and carton from us.

Returning Damaged Books to Us
Please check with us before shipping damaged or defective books at our expense.

Returns Address

Ship to:
Oxford University Press
2001 Evans Road
Cary, NC 27513 U.S.A.
Phone: 919-677-0977

Returns Information and Credit Memos
Roxbury will give 100% credit to bookstores if books are returned in unmarked, undamaged, resaleable condition within twelve (12) months of invoice date. Any returns received after twelve months from invoice date will not receive credit. Written permission to return is not necessary.

When a title is replaced by a new edition, returns from bookstores must be made within six months from the date of publication (you will be informed in advance). Return shipping charges must be prepaid. All returns must be made in sealed cartons accompanied by a packing list indicating the quantity and titles returned, plus a copy of the original invoice (or invoice number and date), or a 1% administrative fee will be charged. Roxbury will ship back, at the bookstore's request and expense, any books returned in damaged condition. We do not accept books marked "complimentary copy" for credit, nor do we return them.

Requests for damaged returned books to be sent back to bookstores must be in writing and received within two weeks of receipt. Our credit memo is good for two years.

Roxbury Returns Management Program
Returns rates for all college publishers have increased significantly over the last few years. We recognize that this is due to many factors, including increased competition on campus, cyberspace bookstores, fluctuations in enrollments, the advent of online textbooks, the availability of used books, and how faculty use the titles they adopt.

Excessive returns rates generate incremental costs for everyone. Increased paperwork, labor resources, freight, and books damaged in transit account for only part of the expense.

In order to avoid raising our prices, and to help us both manage our inventory more effectively, Roxbury has implemented a revised Returns Management Program for bookstores with returns rates of 20 percent and higher. For 2004, your returns fee was determined based on your return rate in 2003. For bookstores with a returns rate of 20 percent or higher, Roxbury charges a nominal returns management fee, which is deducted from credit memos issued. The fee schedule is as follows:

Returns Fees

  • Returns Rate Under 20%: no fee
  • 20%-24.99%: 3%
  • 25%-29.99%: 4%
  • 30% and up: 5%
The returns rate is calculated for each individual bookstore, even if the store is part of a chain. Every January we recalculate your returns rate for the previous calendar year and revise your Returns Management Fee for the new year accordingly. Therefore, if your returns rate one year had been 27%, and it drops to 17% the following year, then no fee is charged for the second year. In addition, a 3% restocking fee will be charged if 90% or more of an order is returned.

Chargebacks

Due to an influx of credit discrepancies and delayed payments, we are requiring that our customers refrain from taking chargebacks, debit memos, returns, etc., before an actual credit memo has been issued. We assure you that your returns will be processed and credited to your account in a timely manner. All invoices are due for payment within 30 days from the invoice date.

To avoid extended delays of payment and resulting interest charges, we also request that payments not be postponed pending returns. Please pay invoices within the allotted period of time regardless of returns, and apply to your remittance statements only that credit which has been issued by us via credit memo. These adjustments will provide for fewer complications regarding your account, as well as prevent holds from being placed on current orders.

If you have additional questions, please contact Customer Service, at custserv.us@oup.com.

Oxford University Press
2001 Evans Road
Cary, NC 27513 U.S.A.
Phone: 919-677-0977