UNDERSTANDING INTERCULTURAL COMMUNICATION First Edition

Stella Ting-Toomey, California State University at Fullerton Leeva C. Chung, University of San Diego

ISBN: 1-891487-73-6 softbound, 404 pages, ©2005

Instructor Manual/Testing Program Available Online Stella Ting-Toomey, California State University at Fullerton Leeva C. Chung, University of San Diego Alex Flecky, California State University ISBN: 1-931719-78-0, 447 pages To obtain access to this material, click here. If you have proper access, click here for the PDF or click here for a ZIP file containing the individual chapters as Word DOCs.

Interactive Student Study Guide Available Online Stella Ting-Toomey, California State University at Fullerton Leeva C. Chung, University of San Diego Alex Flecky, California State University at Fullerton ISBN: 1-931719-79-9 Click here to see a SAMPLE from the Interactive Student Study Guide.

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"This student-centered text engages undergraduates through its presentation and discussion of key concepts by examples, questions, stories, and activities. The authors provide 'food for thought' and the 'proper utensils' for handling the material.... This textbook is fresh because it contains many stories and examples that students will connect with." --Armeda C. Reitzel, Humboldt State University "The authors write clearly but with a sense of sophistication and depth, so that lower-division students can easily grasp the material--but senior students can be pushed to engage concepts, terms, and theories." --Fernando Delgado, Arizona State University West "I especially like the idea of 'posed questions' as chapter titles. It situates the reader in the context of inquiry. The use of figures, tables, photos, Jeopardy boxes, and intercultural checkpoints adds greatly to the cont...." --Arvind Singhal, Ohio University, Athens "One of the outstanding features of this text is the integration of innovative topics that are not included in other intercultural texts.... The student-centered pedagogical approach in this text is the best I’ve encountered!" --Candice Thomas-Maddox, Ohio University, Lancaster UNDERSTANDING INTERCULTURAL COMMUNICATION offers a comprehensive look at the foundational concepts of intercultural communication. Through its dynamic theme of flexible intercultural communication, authors Stella Ting-Toomey and Leeva Chung effectively bridge the gap between intercultural communication theory and practice. This book is distinctive because of its well-balanced emphasis on both cross-national intercultural communication issues and U.S. domestic diversity issues. Written in a conversational style, the text presents up-to-date, identity-based frameworks and fresh approaches. By integrating current empirical research with lively intercultural examples, this book illustrates the practical nature of the intercultural communication field. Ting-Toomey and Chung encourage students to think critically by asking thought-provoking questions throughout the text and posing intercultural ethical dilemmas for students to ponder. The text offers strong coverage of such topics as the process of ethnic and cultural identity change, culture shock and intercultural adjustment, intercultural verbal communication styles, conflict facework interactions, romantic relationships and raising bicultural children, global identity challenges, and decision-making choices in intercultural ethics. Highlights of this text include: the use of domestic culture, global culture, and diversity "Jeopardy" boxes, "Double Take" personal narratives and stories, "Know Thyself" mini-assessments, "Quick Poll" reaction polls, "Picture This" intercultural-interethnic poems, and "Snapshots" illustrating cultural diversity and culture shock. In addition, dialogue scenes, global news clips, practical intercultural toolkits, and checkpoints reinforce student learning in each chapter.  The accompanying Instructor's Manual/Testing Program provides chapter outlines and tips for managing challenging issues in the classroom. In addition, original exercises, activities, self-assessments, fun quizzes, and reflective discussion questions will keep students on an active-learning track. A dedicated Website is also available. A separate interactive Student Study Guide on CD is included with every copy of the text. TABLE OF CONTENTS   PART ONE: INTERCULTURAL COMMUNICATION: FOUNDATIONAL FRAMEWORKS Chapter 1: Why Study Intercultural Communication? Practical Reasons to Study Intercultural Communication     Adapting to Global and Domestic Workplace Diversity     Improving Multicultural Health Care Communication     Engaging in Creative Problem Solving     Enhancing Intercultural Relationship Satisfaction     Deepening Self-Awareness     Fostering Global and Intrapersonal Peace Intercultural Communication Flexibility     Knowledge, Attitude, Skills     Flexible Intercultural Communication: Four Criteria Mastering Intercultural Communication Flexibility     A Staircase Model     Communicating Flexibly Chapter 2: What Is Intercultural Communication? Culture: A Learned Meaning System     Surface-Level Culture: Popular Culture Intermediate-Level Culture: Symbols, Meanings, and Norms Deep-Level Culture: Traditions, Beliefs, and Values Understanding Intercultural Communication: A Process Model Intercultural Communication Process: Overall Characteristics Intercultural Communication: Meaning Characteristics Practicing Intercultural Process Thinking      Process Consciousness: Underlying Principles Intercultural Toolkit: Recaps and Checkpoints Chapter 3: What Are the Essential Cultural Value Patterns? Functions of Cultural Values     Analyzing Cultural Values     Identity Meaning Function     Explanatory Function     Boundary-Regulation Function     Adaptational Function Analyzing Cultural Value Dimensions     Discovering Cultural Values     Identity: Individualism-Collectivism Value Pattern     Power: Small-Large Power Distance Value Pattern Uncertainty: Weak-Strong Uncertainty Avoidance Value Pattern     Sex Role: Feminine-Masculine Value Pattern Additional Value Orientation Patterns     Value Orientations: Background Information     Meaning: Doing-Being Activity Value Orientation Destiny: Controlling-Yielding People-Nature      Value Orientation Time: Future-Past Temporal Value Orientation Space: Privacy-Communal Spatial Value Orientation Individual Socialization Development     Independent Versus Interdependent Self-Construal     Horizontal Versus Vertical Self-Construal     Internal Versus External Locus of Control Intercultural Toolkit: Recaps and Checkpoints Chapter 4: What Are the Keys to Understanding Cultural and Ethnic Identities? Family and Gender Socialization     Family Socialization and Interaction Patterns     Gender Socialization and Interaction Patterns Cultural-Ethnic Identity Formation     Cultural Identity Conceptualization     Ethnic Identity Conceptualization Group Membership: Intercultural Boundary-Crossing     Defining Acculturation and Enculturation     Social Identity Factors     Systems-Level Factors     Individual-Level Factors     Interpersonal-Ethnic Media-Level Factors Ethnic-Cultural Identity Change Process     Ethnic-Cultural Identity Typological Model     Racial-Ethnic Identity Development Model Intercultural Toolkit: Recaps and Checkpoints PART TWO: INTERCULTURAL COMMUNICATION SHOCKS: CROSSING BOUNDARIES Chapter 5: What Is Culture Shock? Understanding Culture Shock     Culture Shock: Defining Characteristics     Culture Shock: Pros and Cons     Managing Culture Shock: Underlying Factors     Managing Culture Shock: Initial Tips Intercultural Adjustment: Developmental Patterns     The U-Curve Adjustment Model     The Revised W-Shaped Adjustment Model     Culture Shock: Peaks and Valleys Reentry Culture Shock     Reentry Culture Shock: Surprising Elements     Resocialization: Different Returnees' Profiles Intercultural Toolkit: Recaps and Checkpoints Chapter 6: What Is the Relationship Between Language and Culture? Human Language: Distinctive Features     Arbitrariness     Abstractness     Meaning-Centeredness     Creativity Understanding Multiple Language Rules     Phonological Rules     Morphological Rules     Syntactic Rules     Semantic Rules     Pragmatic Rules Understanding Diverse Language Functions     The Cultural Worldview Function     The Cognitive Formation Function     The Social Reality Function     The Group Identity Function     The Social Change Function Intercultural Toolkit: Recaps and Checkpoints Chapter 7: What Are the Major Differences in Intercultural Verbal Styles? Intercultural Low-Context and High-Context Communication Framework Defining Low-Context and High-Context Communication Low-Context and High-Context Communication Examples Low-Context and High-Context Verbal Style Comparisons     Direct and Indirect Verbal Styles Complementary, Animated, and Understated Verbal Styles Informal and Formal Verbal Styles Beliefs Expressed in Talk and Silence Intercultural Conversation Process: Self-Disclosure Self-Disclosure: Verbal Revealment Versus Concealment     Johari Window Intercultural Persuasion Process     Linear-Logic Versus Spiral-Logic Persuasion     Self-Credentialing and Self-Humbling Verbal Modes     Face-Negotiation and Requesting Strategies     Intercultural Toolkit: Recaps and Checkpoints Chapter 8: What Are the Different Ways to Communicate Nonverbally Across Cultures? The Importance of Nonverbal Communication     What Is Nonverbal Communication?     Action or Words?     One Code, Many Interpretations     Verbal and Nonverbal Similarities Forms of Nonverbal Communication     Artifacts and Clothing     Paralanguage     Facial Expressions     Gestures     Haptics Boundary Regulation     Regulating Interpersonal Boundary     Environmental Boundaries     Psychological Boundaries     Regulating Time Intercultural Toolkit: Recaps and Checkpoints PART THREE: INTERCULTURAL CHALLENGES AND RELATIONSHIP DEVELOPMENT COMPETENCE Chapter 9: What Causes Us to Hold Biases Against Outgroups? Through our Lenses: Communication Filters     Perception and Communication     Ethnocentrism and Communication     Stereotypes and Media Near-Sighted Focus: Ingroup/Outgroup Membership Boundaries         Us Versus Them         Where Do I Fit in?         Intergroup Attributions Shattered Lenses: Prejudice, Discrimination, and Racism     Prejudiced Remarks...or Innocent Jokes?     Prejudice: Explanations and Functions     Discrimination and Practice     Different Types of Racism     Reducing Prejudice and Racism Intercultural Toolkit: Recaps and Checkpoints Chapter 10: What Are the Best Ways to Manage Intercultural Conflicts? Intercultural Conflict: Cultural Background Factors     Culture-Based Conflict Lenses     Intercultural Conflict Perceptions     Intercultural Conflict Goal Issues     Perceived Scarce Resources Intercultural Conflict Process Factors     Defining Conflict Styles     Cross-Cultural Conflict Styles     Cross-Ethnic Conflict Styles and Facework  Competent Intercultural Conflict Skills     Facework Management     Mindful Listening     Cultural Empathy     Mindful Reframing Intercultural Toolkit: Recaps and Checkpoints Chapter 11: What Are the Challenges in Developing an Intercultural-Intimate Relationship? Developing Intercultural-Intimate Relationships: Invisible Challenges         Different Cultural-Ethnic Membership Values         Different Expectations on Autonomy-Connection         Communication Decoding Issues Intercultural-Intimate Relationship Attraction: Facilitating Factors         Perceived Physical Attractiveness         Perceived Similarity         Self-Disclosure         Ethnic Identity and Self-Concept Intercultural-Intimate Conflict: Major Obstacles         Encountering Prejudice and Racism         Countering Racism and Prejudice: Coping Strategies Raising Secure Bicultural Children         Raising Bicultural-Biracial Children         Helping Children to Develop a Secure Identity Intercultural Toolkit: Recaps and Checkpoints Chapter 12: What Are the Communication Issues in Facing a Global Identity? The E.net Self: Local Versus Global Outlook     Local Versus Global Identity     Defining the Background of E-net'ers     E.net'ers: Who Are They? E.net Identity: Dialectical Challenges     Spatial Zone Dialectics     Temporal Zone Dialectics     Identity Zone Dialectics Global Identities in Action     The Lens of Television: Identity Imitation     Rap and Hip-Hop Music: Identity Expression     Fashion and Gadgets: Identity Construction     Video: Identity Transformation Intercultural Toolkit: Recaps and Checkpoints Chapter 13: How Can We Become Ethical Intercultural Communicators? Comparing Different Ethical Positions     Ethical Absolutism Position     Ethical Relativism Position     Ethical Universalism Position     Meta-Ethics: Contextualism Position Meta-Ethics: Procedures and Guidelines     Identifying Key Meta-Ethics Concepts     Meta-Ethical Decisions: Further Guidelines An Intercultural Discovery Path Model     From Ethnocentrism to Ethnorelativism     Becoming a Dynamic Global Leader In Conclusion... References Indexes